Handcrafted Pet Portraits - Made with Love

FAQs

What Is The Production Timeline For Custom Orders?

  • View Custom Product Timeline & Paw's Feedback
  • The Standard production time typically ranges from 3-7 days.
  • For urgent orders, completion usually takes 2-3 days.
  • After the production, we allocate an additional 3-5 days for refining details and making adjustments based on your feedback.
  • The exact timeline may vary depending on the complexity of the order and the efficiency of communication. We will do our best to meet your time requirements.

Can You Provide Updates During The Production Process?

  • Throughout the production process, we maintain constant communication with you.
  • This includes selecting the pose, confirming the initial sketch, and making detailed adjustments.
  • You are welcome to check the progress at any time and provide feedback to ensure the final product meets your expectations perfectly.
  • View Custom Process & Customer Cases

Can Multiple Pets Be Customized In A Single Protrait?

  • Yes, we can customize multiple pets in one portrait.
  • Our artists carefully capture each pet’s unique charm while maintaining a harmonious composition.
  • For best results, please provide clear photos of every pet and note how you’d like them positioned together.

Do You Offer After-sales Or Modification Services?

  • After the product is completed but before it is shipped, we offer unlimited modification services to ensure your complete satisfaction with the final product.
  • Once shipped, the product is considered finalized. If any damage occurs during transit, we will either remake the item free of charge or work with you to find a suitable solution, ensuring you receive an undamaged piece.
  • View Return & Exchange Policy for More Details

Do You Offer International Shipping? What Are The Shipping Costs & Delivery Times?

  • We support worldwide shipping. The specific shipping costs and delivery times vary depending on your location.
  • You can find detailed shipping fees and estimated delivery times on the product page or the shipping information page.
  • We also provide secure packaging to ensure the sculpture arrives in perfect condition.

Timeless Love, Crafted For Pets

Our Pets’ Favorites 💕

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