• Orders are shipped from our fulfillment warehouse in China. The team ships Monday through Sunday.
• Orders without any personalized goods will be shipped within 2-3 working days, standard international shipping will arrive in about 2 weeks.
• Personalized goods will be marked on the details page of the product and the total time of standard logistics transportation, minus about 2 weeks is the production time of personalized
  goods.
• We are currently unable to accept partial shipments, so your full order will be shipped when everything is ready.
• If you need urgent logistics, which takes about 5-7 days, please email to: junlin@peforever.com.
• Please note: Additional shipping charges will apply.

• Please note: Personalized items are only made just for you, and different products require different production time. This means that if you choose standard shipping, your order may take a certain amount of time to arrive, which can be seen on the product details page.
• Choosing expedited shipping at checkout does not reduce the time it takes to personalize your items, it only affects the shipping method.
• At this time, we cannot accept split shipments, so your full order will be shipped once any personalized items are ready.
• Please note that all personalized items are final sale and non-refundable unless we make a mistake.

Sometimes packages are shipped promptly, but experience carrier delays. For packages lost in transit, our policy is that if the package is not delivered or shows movement within 12 days of the last logistics activity, we will issue a replacement. Please email to: junlin@peforever.com.

When packages appear to be missing, it is almost always one of the following situations:

- The package may have been delivered to a neighbor's home

- The package has been delivered to a different spot than normal on your property

- The shipping carrier marked the package as delivered before it actually has been

- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household.

We find that 9 times out of 10, a lost package shows up in a few days. Our policy is that if a package still hasn't shown up 12 days after the labeled delivery date, we will issue a replacement. Please email to: junlin@peforever.com.

• We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help!
• We accept returns of items that are unused, unwashed, and in new condition.

- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges

- Returns received within 31-60 days of the original shipping date will be refunded 60%

- We cannot accept returns after 60 days

• Please note that customized products cannot be returned, unless it is because we have customized the wrong product. Because the customized products are handmade and have artistic processing components, they cannot be 100% restored to the pet itself. Thank you for your understanding.
• Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
• Please email to: junlin@peforever.com to initiate a return.

We are thrilled to announce that we now offer direct exchanges to make your shopping experience even more convenient.  However, if you wish to exchange an item for a different color or a new product altogether, you can return any new, unused item for a refund and place an order for the new item that you would like instead. 

• Please email to: junlin@peforever.com to initiate your return.

• Bandanas: We recommend machine washing on the gentle cycle in cold water and air drying.
• Dog and cat toys: We recommend spot cleaning.

Yes! To be considered for wholesale, please contact this email: junlin@peforever.com for contact