We are committed to ensuring your satisfaction with Peforever Pet products.

If an item does not meet your expectations or if you need to exchange it for a different size or style, please reach out to us.

We will work diligently to address any issues and make it right.

To initiate a return, please visit our Returns Center.
To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it.

——Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
——Returns received within 31-60 days of original ship date will receive 60% of refund
——We cannot accept returns after 60 days

Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

Please email to: junlin@peforever.com to initiate your return.

We are thrilled to announce that we now offer direct exchanges to make your shopping experience even more convenient.  However, if you wish to exchange an item for a different color or a new product altogether, you can return any new, unused item for a refund and place an order for the new item that you would like instead. 

Please email to: junlin@peforever.com to initiate your return.