Collection: All Products

1. For Customized Products:

• View Custom Product Timeline & Paw's Feedback
• The Standard production time typically ranges from 3-7 days.
• For urgent orders, completion usually takes 2-3 days.
• After the production, we allocate an additional 3-5 days for refining details and making adjustments based on your feedback.
• The exact timeline may vary depending on the complexity of the order and the efficiency of communication. We will do our best to meet your time requirements.
• Standard production: 1-2 weeks (includes production and revisions).
• Urgent service: 3-5 business days (rush fees may apply).

2. For Non-customized Products:

• Standard production: 2-4 business days.
• Urgent service: 1-2 business days.

• We place great emphasis on detail replication.
• Using the photos you provide, we meticulously capture your pet’s unique features, such as fur color, patterns, and facial expressions, to ensure a highly accurate representation that truly embodies your beloved companion.

1. For Customized Products: We maintain ongoing communication throughout production, sharing progress updates and facilitating revisions until final approval. You will receive visual confirmations (e.g., sketches, prototypes) before shipment.
2. For All Products: Upon shipment, we provide a tracking number and proactively monitor logistics. If delays occur, we will escalate with carriers to expedite delivery and keep you informed.

1. For Customized Products: We provide unlimited free revisions to ensure your complete satisfaction before shipment. You may request adjustments until the final design meets your expectations.
2. For Non-customized Products: If unsatisfied, we offer a 30-day hassle-free return or exchange policy (items must be unused and in original packaging).

• We support worldwide shipping. The specific shipping costs and delivery times vary depending on your location.
• You can find detailed shipping fees and estimated delivery times on the product page or the shipping information page.
• We also provide secure packaging to ensure the sculpture arrives in perfect condition.